CALL US (03) 9077 3637

How to Book our Day Tours?

Bookings are essential as our tours are always busy. There are a few ways you can book our tours:

Online Bookings – Fully Secure

Simply click on Book button at any page and follow the link to our fully secure booking facility where you can place your booking  and pay by your credit card. You will receive confirmation via email, including the travel voucher. The voucher needs to be presented on check in ( voucher print out or shown on mobile phone )

Telephone Bookings

You can also book your tour by calling us on (03) 9077 3637, 7 am – 11 pm, Monday – Sunday. If calling from outside Australia, please dial +61-3-9077-3637.

Email Bookings

You can email us your booking request to  Your booking is confirmed once you receive email from us.


If you would like to pay in cash, you can call us on (03) 9077-3637. We will need to take your credit card number to hold the seat, and you can then pay cash to the tour guide on your tour. Your credit card will not be charged unless you cancel the booking or fail to take the tour. Standard Cancellation policy applies.

Pick Up

Please wait outside your accommodation 10 minutes prior to pick-up time. Please note that pickup times can vary slightly due to traffic conditions.

Great Ocean Road Tour – Pick up times:

  • St Kilda Hotels – 7.00 am
  • South Yarra Hotels – 7.15 am
  • Southbank Hotels – 7.30 am
  • St Pauls’ Cathedral – 7.40 am
  • Melbourne City & Docklands Hotels – 7.40 am-7.50 am

Phillip Island Tour – Pick up times:

  • St Kilda Hotels – 10.00 am
  • South Yarra Hotels – 10.15 am
  • Southbank Hotels – 10.30 am
  • St Pauls’ Cathedral – 10.40 am
  • Melbourne City & Docklands Hotels – 10.40 am-10.50 am

Phillip Island Half Day Tour – Pick up time:

  • St Pauls’ Cathedral – 2.00 pm

Melbourne Suburbs Highlights Tour – Pick up time:

  • St Pauls’ Cathedral – 8.00 am

Australian Animal Park Half Day Tour – Pick up time:

  • St Pauls’ Cathedral – 8.00 am

If staying with friends or family, pick up point is St Paul’s Cathedral.

St Paul’s Cathedral is located at the corner of Flinders St & Swanston St opposite the Flinders St Station and Federation Square.

Booking Conditions / Cancellation policy

If the booking is cancelled within 48-72 hours of tour departure, it will incur a 50% loss of the tour price.

If the booking is cancelled within 48 hours of tour departure it will incur a 100% loss of the tour price.

The failure to take the booked tour will result in 100% loss of the tour price.

Cancellation also includes the change of the date of booked tour.

Terms and Conditions

Although we made every effort, Alfy Tours will not be liable for any illness, injury, loss, delay or failure to join the tour that may occur due to factors beyond our control. Travel insurance is not included in our fare and we recommend that you have travel insurance.

Alfy Tours retains the right to change routes, itineraries, days of operation or cancel tours if unforeseen circumstances beyond our control occur.